Coronavirus (COVID-19) Information

The safety of our audiences and team is vital. COVID-safe procedures will be adhered to throughout our Season 2021.

The safety of our audience, artists, musicians, and staff is vital. COVID-safe procedures, including vaccine and mask requirements for entry, will be adhered to throughout our season. Detailed and up to date conditions of entry can be found on our venue websites 

Venues

Our venue partners have worked diligently to develop venue specific COVID-safe plans and procedures. Each venue's plan can be found via their website. In conjunction with our venue partners, our efforts to keep audiences, performers and staff safe include a variety of hygiene and safety measures.

  • Regular cleaning and sanitisation
  • Reduced capacities and access
  • Physical distancing and signage
  • Hand hygiene
  • Cashless venue
  • Mask wearing
  • Contact tracing

Each venue has updated their conditions of entry and implemented extra health and safety measures to keep our community safe. Venue-specific conditions of entry which can be found on their websites. However, a summary of guidelines include:

  • If you are unwell or have had contact with a confirmed case of COVID-19, please stay home. 
  • Anyone displaying COVID-19 symptoms, should get tested and quarantine until negative test results are confirmed.
  • Face masks must be worn in line with Victorian Government guidelines.
  • By entering any of our venues, you agree to the healthy and safety requirements listed on their websites.
  • Our venue partners retain the right to refuse entry to anyone who does not follow their health and safety measures.
  • If you suspect you have COVID-19, please phone Department of Health and Human Services (DHHS) dedicated hotline on 1800 675 398.

Palais Theatre, St Kilda

All new ticket purchases will be issued as digital tickets, please present your ticket on your phone for scanning at the door.

Before entering the venue, all patrons will need to confirm:

  • You are not currently experiencing any COVID-19 symptoms.
  • You have not travelled overseas or to any hotspots in the past 14 days.
  • You have not been in contact with a confirmed COVID-19 case in the past 14 days.
  • All individuals entering the venue will be required to provide individual contract tracing information (including for children) via the Service Victoria online registry which is accessible via QR code at the entry.
  • All individuals over the age of 16 must show their COVID-19 vaccination status as a condition of entry. The quickest and easiest way to show proof of vaccination is by adding your COVID-19 digital certificate to the Service Victoria app and showing it to staff prior to entry, the same time as checking into the venue.
  • As a condition of entry, abide by current government regulations regarding the wearing of face masks.

Read the full venue COVIDSAFE VENUE - OVERVIEW for more details

Arts Centre Melbourne

Due to current government guidelines, Arts Centre Melbourne Box Offices are only open pre-show. The Theatres Building and Hamer Hall Box Offices open 60 minutes before the show. Arts Centre Melbourne is now cashless, so will only accept credit or debit cards or Arts Centre Melbourne gift vouchers for in-person sales.

In line with their standard conditions of entry, Arts Centre Melbourne will implement additional health and safety measures to ensure your safety and wellbeing. Please note that these additional conditions of entry apply to everyone attending all areas of the venue (indoor and outdoor) and are subject to change without notice at the discretion of Arts Centre Melbourne.

  • You will be required to verify your COVID-19 vaccination status at the point of entry. If you are unable to provide this information you will not be able to enter the venue.
  • If you have the following symptoms, however mild, you must not enter the site: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste. Please get tested and quarantine at home until you receive your test results.
  • Anyone who is subject to a Department of Health direction in relation to an outbreak in Victoria or interstate must not attend Arts Centre Melbourne for any reason. For an up-to-date list of travel updates, exposure sites and more information on what to do, please visit:
  • Face masks must be worn indoors, unless an exemption applies. Masks are strongly recommended outdoors where physical distancing is not possible.
  • By entering the venue, you agree to abide by the new health and safety measures outlined in the Arts Centre Melbourne COVIDSafe & Wellbeing Plan. This can include, but is not limited to, physical distancing, temperature screenings, sanitisation and restricted public access. Failure to comply with these measures may result in you being asked to leave the venue.
  • Arts Centre Melbourne encourages everyone to download the Service Victoria app prior to arrival at the venue for a faster QR Code check-in.
  • Arts Centre Melbourne retains the right to refuse entry to any person who refuses to adhere to health and safety measures.
  • Arts Centre Melbourne operates within Victorian Government health advice. COVIDSafe requirements including vaccination of patrons, staff, artists, presenters and anyone else visiting or working with us align to these directions.
  • All visitors to all venues, both indoor and outdoor, must be fully vaccinated or have a valid medical exemption.
  • Proof of vaccination status can also be shown through a certificate in the Medicare app or equivalent smartphone wallet, or a paper-copy of your Immunisation History Statement. Or you can provide evidence of a valid exemption from a Chief Health Officer approved medical practitioner. View the proof of vaccination status guide.
  • Customers aged 16 years and above (or if required by applicable public health directions, aged 12 or above) must be fully vaccinated to enter venues, unless a medical exemption applies. Children under 16 years old do not need to be vaccinated at this time, but must be accompanied by fully vaccinated adults.
  • If you have a medical exemption you must show evidence in the form of a medical certificate or a letter from a medical practitioner approved by the Chief Health Officer. The document must be dated and is valid for the period the medical practitioner specifies (up to six months), or for six months from the date of issue.
  • Proof of vaccination status will be checked by the venue team at the point of entry. Any abuse towards the team will not be tolerated and will result in you being denied access.
  • If you are unable to provide information about your vaccination status you will not be able to enter the venue.
  • For tickets purchased as of 21 October, you will not be entitled to a refund or exchange if you do not comply with the vaccination requirements outlined above. This includes not being able to provide proof of vaccination or an authorised medical exemption.

Read the full venue COVIDSafe & Wellbeing Plan for more details.

Ticketing

The safety of our audiences is paramount. If you or a member of your household is unwell or displaying COVID-19 symptoms before a performance, please stay home. 

To exchange or refund your tickets due to feeling unwell, please contact our Ticketing Team at ticketing@victorianopera.com.au or phone (03) 9001 6400 (Monday to Friday, 9:30 am – 4.30 pm). We can assist you with an exchange or other arrangement.

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